Flashpoints: Why Are We Here?

I've been having fun with the new season so far and will probably talk about that at some point, but the removal of cut scenes and group conversations from the group finder continues to weigh heavily on my mind. While my initial reaction was skewing towards slightly negative, I was telling myself that this is probably one of those cases where I'm just a weird outlier for liking something (group conversations in pug flashpoints) that many people don't like, and that I'll see the benefits of this change soon enough. I still remember when the Czerka flashpoints first came out back in 2013, I was actually somewhat disappointed at first that they were so streamlined without any interactive cut scenes, but I got over that pretty quickly.

One of the seasons objectives this week was to run either the Black Talon or the Esseles on veteran mode via the group finder, and with me doing Galactic Seasons on all servers I had plenty of opportunity to see the new change in action. For the most part, the experience was... fine. I'm not going to pretend that I would have had so much more fun if I'd gotten the full cut scene experience six times instead of the new fade to black thing. Primarily, it was all just kind of weird, with a lot of running back and forth with no discernible purpose when you don't actually have the story cut scenes to tell you what is happening.

There was one run that really annoyed me though. I got into an Esseles on a level 80 healer, and the other three members of the group were a level 80 dps, a level 10 and a level 14. I don't know if the two lowbies were new players or just alts, but either way they were subject to certain limitations at their low level, such as slower speed and lacking strong AoE abilities or defensives. Yet the level 80 was constantly mounting up and driving ahead, aggroing absolutely everything to pull it into a corner at the end, while the rest of us slowly jogged after them on foot. (I would've been able to keep up more but I felt it was my duty to protect the lowbies, who would've died several times if I hadn't healed them.)

The 80 repeatedly told them off for fighting things and said they should just mount up as well. I got the impression that at least one of them got a bit flustered by that and tried to overcompensate by mounting up and rushing ahead even of the level 80 at one point, just to then be told off because not everyone had made it up the elevator yet when we were put into combat as a result of that (which was technically correct but also must've been confusing in terms of mixed messages).

I got really annoyed with that level 80's attitude but didn't say anything because frankly I was quite busy just keeping up with their constant running myself, as well as just keeping everyone else alive. I simply did what I could to support the lowbies, such as when one of them veered off towards the bonus boss while the 80 was just trying to go straight to the end. I just kept hoping that neither of the little guys were genuinely new players because if I had been a newbie in that situation, I would have been so put off from running flashpoints ever again.

Now, to be clear, all of this technically has nothing to do with the cut scene change, because people could act like that while the group conversations were still a thing. However, at least the cut scenes would put the brakes on things a little bit. They were a reminder that this flashpoint wasn't designed to be rushed like that. And I feel that the removal of the cut scenes does the opposite now, vindicating people like that level 80 in the sense that yes, the devs agree with you that flashpoints are something to get over and done with as quickly as possible. I feel like my opinion was validated by a thread on the SWTOR subreddit posted this week about how this kind of behaviour seemed to be worse than ever since the patch. In a comment thread there, someone who commented that "games are meant to be fun" also received the reply: "It's a season objective. Literally not meant to be fun. Just a way to progress."

I just kept thinking to myself: What are we doing here? Why are we optimising content for people who don't like it? And I realised that I'm worried about SWTOR flashpoints going down the way of World of Warcraft dungeons.

WoW was my first MMO as well as my introduction to doing group content with random players, and I loved it. The first time I did the Deadmines? Amazing. I got yelled at for ninja-looting a chest because I didn't know any better, but I apologised, learned from it and we moved on. For about three or four years, dungeons were easily one of my favourite things to do in the game. However, somewhere along the line, things changed. Blizzard wanted players to run dungeons in greater numbers and more often, so they became increasingly incentivised for endless replay, and people's attitudes changed accordingly.

I still play WoW almost twenty years later, but I rarely do dungeons in its modern incarnation now. Every now and then some reward will lure me into queueing up for a pug dungeon again, just for me to instantly be reminded of why I no longer find them fun. Everything is just an insane rush to the end to pick up the reward and it's a casual or new player's absolute nightmare.

When I started playing SWTOR, I instantly fell in love with the game's flashpoints too. The Esseles and Black Talon are absolutely amazing experiences that have no real equivalent in other games when you play through them in a group for the first time and as intended (which is to say, actually paying attention to the story and listening to the group conversations). They are also clearly not intended to be re-run on a daily basis. Sure, they can be fun to re-play every now and then, to see what different conversation choices do and so on, but it's clearly not something you're supposed to do all the time. The game won't stop you from running it multiple times a day if you want to, but I think it's fair to say that you were effectively "doing it wrong" in that case and couldn't really complain if it wasn't super fun. The idea with SWTOR flashpoints was that they were still meant to be a bit of an adventure every time you entered one, something you can only really consume in moderation.

With this change... I don't really know anymore. I can even defend the removal of cut scenes as a temporary measure for the Galactic Season, mostly because it benefits me personally, but people like me, who do Galactic Seasons on every server, can hardly make up a significant chunk of the player base. Clearly the intent is to get more players into flashpoints that haven't done them before, but I'm not sure this whole exercise is going to show them anything appealing enough to want to come back. Endless running along corridors with no rhyme or reason about what is going on? What's appealing about that?

I also saw someone comment somewhere that Final Fantasy XIV used to have a similar problem with new players having a bad experience in the group finder due to issues with cut scene skipping, and Square Enix's solution to that was to make the cut scenes unskippable for everyone and increase the reward payout to make sure veterans were being suitably compensated for the fact that the run was taking longer to accommodate the newbies. Now, I don't play FFXIV myself, so I can't tell you how well that worked out for everyone, but I think it shows that "whelp, we've got to cater to the people who are in a hurry" is not an inevitability. SWTOR and FF have a lot in common in terms of their focus on story, so it's actually kind of odd to me now to see the SWTOR devs choose speed-running over story in this instance.

At this point, after thinking about it some more, I feel like instead of removing cut scenes all over the place they should've gone back and reconsidered what flashpoints are all about and why people are funnelled into them the way they are. Why do people ask to skip cut scenes? Because they're in a flashpoint they don't really want to be in. Why are they in this flashpoint? Because we give extra rewards for queueing for a random flashpoint. Why do we give rewards for that? So people who want to run specific flashpoints can get groups for them. But why would people run the Esseles in a group these days when there is a solo mode available anyway? Maybe the devs should've just taken it out of the group finder like they did Kuat and Colicoid War Games. Leaving it in but taking out everything that actually made it unique and insteresting just feels like extremely muddled game design to me. It just doesn't make sense in my head.